San Diego Zoo Global is a not-for-profit conservation organization committed to saving species around the world. For more than a century, international tourists have flocked to the San Diego Zoo, making it the most visited zoo in the United States.
ABOUT THE ORGANIZATION
The City of Dunwoody, Georgia, is a suburb of Atlanta. Every year, they host the Dunwoody Accounting Conference, a week-long educational event for accounting professionals. The technology tools that these professionals leverage every day are a fertile part of their curriculum. In addition, the City of Dunwoody encompasses departments including police, finance, human resources, and more. Each of these job roles requires something different from their technology stack. www.dunwoodyga.gov
THE CHALLENGE
With over 100 accounting professionals from all over the Southeastern United States, there is a wide range of knowledge levels, software backgrounds, and job roles. Within the city, the employees of the various departments required insight on an eclectic set of technology problems. Knack Training identified many potential areas of concern:
- Email management with automation and color-coding tools
- Fundamental Excel principles
- Reporting and Data Visualization tips and tricks
- Creating macros and VBA functions for use in various scenarios
STEPS TAKEN
Knack Training created a series of both interrelated and independent courses; course materials for future review; and video supplements for the conference participants. Instructors delivered live conference, classroom, and one-on-one training across a variety of users, from accountants to police officers to human resources professionals.
THE RESULT
Training participants from all departments improved their Microsoft Office skillset in valuable ways, and brought those tools back to their respective work teams.
